Deploy governed enterprise AI agents and AI applications through the Gaia partner program.
Partners are core to Gaia delivery at scale. Our program combines platform services with partner-led project services so customers can deploy, operate, and scale governed enterprise AI agents and AI applications with clear governance and accountability.
The Gaia platform team continuously evolves and secures the platform.
Partners lead customer-facing project delivery and domain adaptation.
Customers get a unified operating model from rollout to lifecycle governance.
Clear separation of platform and project responsibilities
- Training and enablement programs for administrators, developers, and business users.
- Technical support and maintenance with defined response SLAs.
- Software and security updates, compatibility maintenance, and hardening guidance.
- Continuous improvement advisory, roadmap alignment, and optional extended service packages.
- Use-case discovery, business process design, and value realization planning.
- Project delivery execution, integration implementation, and rollout management.
- Adoption services, change enablement, and ongoing customer success operations.
- Optional Gaia AI engineering co-delivery is available by agreement for complex scopes.
Gaia platform support and services
The Gaia platform service framework supports stable operations, controlled evolution, and repeatable enterprise outcomes.
- Administrator and technical training for deployment, configuration, integrations, and governance.
- Developer training for agent creation, workflow design, prompt and tool orchestration.
- Business user training for use-case setup, analytics, evaluation, and lifecycle governance.
- Documentation, knowledge base assets, and optional advanced co-development workshops.
- Incident troubleshooting and resolution support.
- Configuration guidance and integration support across APIs, enterprise systems, and identity providers.
- Performance monitoring and optimization recommendations.
- Service desk access with standard response SLA by next business day (excluding weekends and public holidays, unless extended agreements apply).
- Delivery of new platform versions and feature enhancements.
- Compatibility updates for supported models, cloud providers, and third-party systems.
- Migration guidance, release notes, and backward compatibility where applicable.
- Vulnerability monitoring and remediation.
- Security patching and hardening updates.
- Compliance alignment updates and secure deployment recommendations.
- Use-case optimization and expansion support.
- AI governance and lifecycle best practices.
- ModelOps-style performance and cost optimization recommendations.
- Architecture, scaling, and roadmap alignment workshops.
- 24/7 support or enhanced SLA options.
- Dedicated support or success manager.
- Managed operations and on-premises or hybrid operational assistance.
- Co-development and solution customization.
Project services delivered by partners to their customers
Partners remain the primary customer-facing delivery organization for each engagement, with ownership of implementation outcomes and customer success.
Partners lead customer discovery, value framing, and prioritization of outcomes for each engagement.
Partners own implementation, enterprise integration execution, and customer-specific rollout planning.
Partners guide stakeholder alignment, operating-model changes, and in-customer enablement activities.
Partners can provide ongoing managed support, optimization, and account growth services to customers.
The Gaia team can provide AI engineering specialists to support partner delivery teams. This is optional and engagement-specific.
Partner enablement path with curated technical, delivery, and go-to-market assets.
Joint opportunity development and co-selling support for qualified engagements.
Delivery quality alignment based on reference architecture, AI TRiSM controls, and lifecycle governance.
Roadmap and innovation collaboration to align sector-specific needs with platform evolution.